Define what needs correcting
Distinguish a typo, information that has become outdated and an incorrect claim. Record the exact passage, the corrected version and the document that supports it. If the answer is still uncertain, explain what is being checked rather than replacing one certainty with another. Name a person to approve the change and a review deadline for unresolved points.
Find the versions that circulated
Start with the reference page, then find social posts, graphics, videos, newsletters and translations that repeat its content. A date may remain inside an image after the text is corrected. List each location and its owner. Separate copies you can change from those held by other people: you can inform them of the correction without promising removal.
Choose a proportionate correction
When a change affects a reader’s decision, make the corrected information immediately visible and explain the change. A silent rewrite may leave previous recipients misinformed. If editing is unavailable, prepare a new post and a pointer from the old one where possible. Avoid repeating personal information or harmful allegations merely to demonstrate the original error.
Check the corrected journey
Open the links as a reader and check language versions, attachments and automatic replies. Distinguish prepared, published and checked: a draft is not a delivered correction. Keep an internal record of the change and its limitations. For information that can change again, set the next review and identify a contact who can answer questions.
A fictional case to apply the process
Fictional example: an association announces a Friday workshop although the booking says Saturday. It confirms the booking document, corrects the page, replaces the graphic, posts a correction and informs registered participants through the existing channel. It then checks the French version and the FAQ.
Template to adapt
Copy this outline into your working document without passwords or unnecessary personal data.
Affected information: Original state, without sensitive details: Confirmed version: Source and consultation date: Reason for the change: Affected copies and languages: Owner: Delivery completed: Verification and next step:
Your check before use
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Useful questions
Should the old post be deleted?
It depends on its content and the service’s options. Keep a useful pointer when it helps readers find the correction; avoid retaining information that exposes someone. Removal does not guarantee that copies disappear.
Is an update necessarily an error?
A condition may change even though the original post was accurate. Explain when the new information takes effect.
Related steps
Sources and scope
Sources consulted on 10 October 2026 for the points specified below. The method, template and example are editorial proposals; they are not service tests.
- W3C WAI — Writing for Web Accessibility — Structured headings, descriptive links and clear instructions. The proposed process is an editorial method.